Privacy Policy

We collect information you provide directly to us, specifically:

• Price requests — your name, job title, company name, country, tax/VAT number, company website, email, phone, preferred contact method, and the parts and quantities requested.
• Contact form submissions — your name, email, and message.

We do not collect payment card details — no payment is taken through this website. We do not use tracking cookies or third-party advertising trackers.

Information you submit is used to:

• Price your request and issue a quotation or order confirmation.
• Contact you about your request, order, or delivery.
• Send you the quotation document and delivery tracking details by email.
• Respond to enquiries submitted through the contact form.
• Maintain records required for order fulfilment, warranty and accounting purposes.

We do not sell, rent, or trade your information to third parties. We do not use your information for advertising or marketing profiling.

Your request and order details are visible to AutoLink staff who need them to price, confirm, or fulfil your order — access is role-based, so a team member only sees what their role requires. We use third-party services strictly to operate the site: Resend for transactional email delivery (quotation and order emails) and Vercel for hosting and file storage. These providers process data on our behalf and do not use it for their own purposes.

Quotation, order, and contact records are retained as part of our business records for as long as reasonably necessary for order history, warranty claims, and accounting obligations. If you would like a record deleted where we are not required to keep it, contact us and we will action the request.

Each price request is tracked by a unique reference (its request or tracking ID) rather than a customer account — there is no login for customers on this site. That reference, together with the email on file, is how you or we identify your request. Keep it, as we use it the same way to answer follow-up questions.

You may ask us at any time to tell you what information we hold about you, to correct inaccurate information, or to delete records we are not legally required to keep. Contact us using the details below and we will respond as soon as reasonably possible.

We take reasonable technical measures to protect the information you provide, including restricting access to authorised staff and encrypting data in transit. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

We may update this policy from time to time to reflect changes in how we operate. The version published here is the one in effect. For questions about this policy or your information, reach us via the contact page.